Substitution Policy

At Buderim Florist, our highly trained Professional florist’s recognize and respect the importance of filling your order as you requested.
Experience has also taught us that "generally speaking" most customers find it more important to have their floral presentation delivered to their friend or loved one on the nominated date more so than filling the order exactly.
We will always in the first instance endeavour to fill your order as you requested, however at busy times or when  flowers are in short supply we do reserve the right to substitute for a similar priced flower if the original flower are not available in time to process the order.
Images used on the Buderim Florist Web site are to be used only as a guide.  Some images may portray fully open blooms to give an instant impact.. however the flowers that arrive on delivery will probably have a mix of open and closed blooms so the impact will last longer for the recipient. 
Details of our policy on substitutions are as follows:
- We always strive to fill the order as originally requested.
- We try to fill the order as close as possible to the original request if the original item is not available.
- We always fill the order to the same or greater value.
- If we OK something of a greater value without your consent it has been done at our expense.

Orders must be received by no later than 2pm for same day delivery Mon - Fri on the Sunshine Coast. Orders received outside this time will be treated as a next day am delivery.

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